Five key steps
1. Consumer purchase
2. Move to the hub
3. Preparation for delivery
4. Scanning and loading
5. Delivery completion
6. Focus on What You Do Best
Why is satisfaction so essential?
Last mile service is in more demand than ever, in part because consumers are feeling comfortable buying appliances and other large items online. For some brands, the final mile delivery is the only point of human contact with the customer — it replaces the traditional interaction between sales clerk and customer in a store.
The success of this final interaction is paramount to building goodwill and earning repeat business. This is particularly true when a large, high-value item requires professional installation or other white glove service inside the home. A quality last mile logistics provider that specializes in heavy goods has the resources to ensure exceptional service levels.
A competitive advantage
A well-regarded brand is essential for the long-term success of any retail strategy. And, whether the brand is a startup or established for generations, the last mile delivery experience is perceived as an extension of that brand, with the power to build or erode trust.
Furthermore, superior last mile delivery service can be a differentiator for competing merchandise, because consumers place a very high value on their comfort level inside the home. A company that uses a professional last mile logistics provider like Hurtler is assured that the delivery will be made at the agreed time and will comply with all other special requirements, distinguishing the brand from competitors that provide a less reliable consumer experience.